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Lessons in Lean Management
53 Ideas to Transform Services
by Debashis Sarkar
- Release date: September 30, 2012
- Format: paperback, 314 pages
- Publisher: Westland Limited
- Language: english
- ISBN: 9789381626801 (9381626804)
- Author: Debashis Sarkar
About The Book
About the Book: Lessons in Lean Management: 53 Ideas To Transform Services In every business, the ultimate aim is to deliver value to thecustomer. Lean is a set of practices that maximizes customer valueby minimizing waste and creating the perfect process for yourorganization. As economies worldwide turn more service oriented,Lean principles have the capacity to revolutionize businessprocesses and create customer delight. Lessons in Lean Managementexplains how by using the philosophy of lean, service businessescan cost-effectively improve services and quality for the customer.Using real life case studies, the book presents useful insights onhow to effectively apply the principles of Lean management andempower people. Lucid, easy to read and organized in short lessons, the bookprovides leaders and mangers with hands-on experiential knowledgeon how to: Prepare your organization for a Lean transformation Drive the Lean process effectively through people Improve quality and value to your customers Reduce delivery time and expand capacity This book will provide you with a roadmap on how to embrace,improve and profit from Lean. It has the capacity to revolutionizeboth your business and your bottom-line. The book also providesfirst-of-their-kind tools which have been pioneered by the authorand can come handy in any operational excellence endeavour. About the Author: Debashis Sarkar Debashis Sarkar considers himself a student of businessperformance improvement and customer service excellence. He is aglobal authority on Lean Management and his work in the space of’service lean’ has been adopted by improvement practitioners acrossthe world. He is the first person in Asia to have pioneered theenterprise-wide deployment of Lean to service businesses. Debashissits on the global advisory board of Process Excellence Network andhas held leadership positions in companies such as Unilever, CocaCola and ICICI Bank. He is also the author of several otherbusiness books: Lean for Serv
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